Terms and Conditions – Primora Trading (2025)
1. Introduction
Welcome to Primora Trading. These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“Client”, “you”, “your”) and Primora Trading (“we”, “our”, “us”), a regulated provider of online financial services.
By opening an account or using any of our services, you confirm that you have read, understood, and agree to be bound by the terms of this Agreement, along with any additional disclosures, notices, or guidelines we issue from time to time.
1.1. Scope of Agreement
This Agreement governs your access to and use of our trading platforms and related services, including any transactions entered into between you and Primora Trading. It applies to all trading instruments offered, including foreign exchange (Forex), commodities, indices, shares, cryptocurrencies, and contracts for difference (CFDs).
1.2. Acceptance of Terms
This Agreement becomes effective when your application to open an account is approved by us. We reserve the right to reject any application at our sole discretion.
1.3. Legal Capacity
By accepting this Agreement, you confirm that:
- You are at least 18 years of age or the legal age of majority in your jurisdiction;
- You have the legal capacity and authorization to enter into a binding agreement.
- You are not accessing our services from a jurisdiction where such activity is prohibited.
1.4. No Financial Advice
The information provided by Primora Trading should not be considered personal investment advice, legal advice, tax guidance, or a recommendation to engage in any trading activity. All services are offered on an execution-only basis unless expressly stated otherwise.
1.5. Governing Legislation
All dealings between you and Primora Trading are subject to applicable local and international financial regulations. In the event of conflict between this Agreement and any governing legislation, the applicable law shall prevail.
2. Client Relationship & Acceptance of Terms
2.1. Establishing a Client Relationship
Your relationship with Primora Trading begins once your account has been successfully opened and verified. You acknowledge that by signing up for an account, funding it, or using our trading platforms, you are entering into a legally binding agreement under the terms outlined herein.
2.2. Communication and Consent
You agree to receive all account-related communications electronically, including legal notices, confirmations, updates, and disclosures. Communications may be sent via:
- In-platform notifications
- SMS (where applicable)
It is your responsibility to maintain accurate contact information in your account profile and to check communications regularly.
2.3. Changes to Terms
We may amend this Agreement at any time to reflect changes in regulatory requirements, platform features, or company policies. Any updates will be:
- Posted on our official website; and/or
- Communicated via email or platform notification
Continued use of our services after such changes constitutes your acceptance of the revised terms.
2.4. Language of Communication
All contractual information, disclosures, and service-related communication will be provided in English. By using our services, you confirm your ability to understand and accept the English version of these Terms.
3. Account Opening and Client Eligibility
3.1. Application Requirements
To open an account with Primora Trading, you must complete our online registration and submit valid identification and verification documents in accordance with our Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.
We may request:
- Government-issued ID (passport, driver’s license, etc.)
- Proof of address (utility bill, bank statement)
- Source of funds and financial status
3.2. Eligibility Criteria
You must meet the following conditions to become a client:
- Be a natural person or legal entity with legal capacity
- Be at least 18 years of age (or older, based on your local law)
- Not reside in a restricted or sanctioned jurisdiction
- Not be listed on any regulatory or financial sanctions list
We reserve the right to decline applications or terminate existing accounts at our discretion.
3.3. Accuracy of Information
You agree to provide accurate and complete information during registration and throughout your relationship with us. You must promptly update your profile if there are any changes to your personal or financial information.
3.4. Multiple Accounts
You may open and maintain more than one trading account, subject to approval. However, we reserve the right to close or consolidate duplicate accounts that violate our policies or result in abuse of promotions.
4. Dealings with Primora Trading
4.1. Execution-Only Basis
Primora Trading operates strictly on an execution-only model. This means we do not provide personal investment advice, portfolio management, or any form of discretionary trading. You are solely responsible for all trading decisions and their outcomes.
4.2. Acting as Principal
Unless otherwise stated, Primora Trading acts as a principal in all transactions. This means we may take the other side of your trades and are not acting as your agent or fiduciary.
4.3. Transaction Confirmations
All executed trades will be confirmed through our trading platform and/or by email. You are responsible for reviewing confirmations and reporting discrepancies immediately.
4.4. Market Hours and Interruptions
Our services are subject to market hours and the availability of liquidity providers. We reserve the right to suspend trading temporarily due to maintenance, system upgrades, holidays, or unforeseen technical issues.
5. Financial Instruments and Risk Disclosure
5.1. Range of Products
Primora Trading offers Contracts for Difference (CFDs) and other derivatives on:
- Foreign Exchange (Forex)
- Commodities
- Indices
- Shares
- Cryptocurrencies
These instruments are speculative and may not be suitable for all investors.
5.2. Risk Warning
You acknowledge and accept the high level of risk associated with trading leveraged products. Potential losses may exceed your deposits. You should only trade with funds you can afford to lose.
5.3. No Guarantees
Primora Trading does not guarantee profits or returns. Past performance is not indicative of future results. You are responsible for understanding the risks before trading.
5.4. Suitability and Appropriateness
We may assess your trading knowledge and experience during onboarding, but this does not constitute personalized advice. You remain responsible for ensuring that trading these products is suitable for you.
6. Order Execution and Pricing
6.1. Execution Policy
All orders are executed under our Order Execution Policy, which is designed to obtain the best possible result based on price, cost, speed, and other relevant factors. The policy is available on our website and may be updated periodically.
6.2. Pricing Sources
Prices displayed on our platform are derived from external liquidity providers or internal market models and may differ from actual market prices.
6.3. Order Types
We support various order types including:
- Market Orders
- Pending Orders (Limit/Stop)
- Take Profit and Stop Loss Orders
While we strive for accuracy, no order execution is guaranteed in abnormal or illiquid conditions.
6.4. Slippage and Requotes
During high volatility or low liquidity, your order may be executed at the next best price available (slippage). In some cases, requotes may occur due to rapid price movements.
7. Electronic Trading Platform (Use & Restrictions)
7.1. Platform Access
We provide clients access to our proprietary or licensed platforms, including MetaTrader 4, MetaTrader 5, and web/mobile applications. Platform access is conditional upon compliance with this Agreement.
7.2. System Requirements
You are responsible for ensuring that your device meets the necessary technical specifications and has stable internet connectivity.
7.3. Downtime and Maintenance
We reserve the right to perform scheduled or emergency maintenance. We will notify clients in advance where possible but do not guarantee uninterrupted access.
7.4. Platform Misuse
You must not:
- Use automated systems (e.g., bots, HFT software) unless approved
- Attempt to manipulate price feeds or order execution
- Exploit latency or pricing delays (also known as latency arbitrage)
Violations may result in trade reversals, account suspension, or termination.
8. Client Responsibilities and Representations
8.1. Accuracy of Information
You represent that all information provided to Primora Trading is true, accurate, and complete. You agree to notify us promptly of any changes to your contact, financial, or identification information.
8.2. Use of Account
You are the sole authorized user of your account. You must not allow any third party to use your credentials or access your trading account on your behalf, unless officially approved via a Power of Attorney.
8.3. Password Protection
You are responsible for safeguarding your login details. We are not liable for unauthorized access resulting from your failure to secure your account credentials.
8.4. Compliance with Laws
You agree to comply with all applicable laws, tax obligations, and regulatory requirements relating to your trading activities. You shall not use our services for any unlawful purpose.
9. Margin Requirements and Liquidation
9.1. Initial and Maintenance Margin
To open a leveraged position, you must deposit a minimum initial margin. Once the position is open, you must maintain a maintenance margin level to keep the position active. Margin requirements vary depending on the asset class, leverage setting, and market volatility.
9.2. Monitoring Your Margin
It is your responsibility to monitor your open positions and margin levels at all times. Our platform provides real-time margin indicators, but the ultimate responsibility lies with you.
9.3. Margin Calls
If your equity falls below the required margin level, a margin call will be triggered. You may be required to:
- Deposit additional funds
- Close some or all open positions
- Reduce exposure to bring margin levels into compliance
9.4. Automatic Liquidation
If your account equity falls below the stop-out level (e.g., 50%), we reserve the right to automatically close some or all open positions without further notice to limit further losses. You acknowledge that:
- Liquidation may occur rapidly during high volatility
- We are not responsible for any losses incurred due to automatic closure
10. Fees, Charges, and Taxation
10.1. Applicable Fees
You agree to pay all applicable fees and charges associated with the use of our services. These may include:
- Spreads
- Commissions (per lot traded)
- Overnight swap/rollover fees
- Inactivity or account maintenance fees
- Third-party payment processing charges
A full breakdown is available on our Fees and Charges page.
10.2. Adjustments
We reserve the right to update fees at any time. Changes will be communicated via platform notification or email. Continued use of our services after a fee change constitutes your acceptance.
10.3. Tax Responsibility
You are solely responsible for determining and meeting any tax obligations that apply in your jurisdiction as a result of your trading activity. Primora Trading does not provide tax advice or reporting unless required by law (e.g., FATCA or CRS compliance).
11. Client Funds and Safeguarding
11.1. Segregated Accounts
Client funds are held in segregated bank accounts, separate from the company’s operational funds, under financial regulations. This ensures that client capital is protected in the event of company insolvency.
11.2. Use of Funds
Primora Trading does not use client funds for hedging or operational expenses. Funds are strictly used for:
- Fulfilling client trading obligations
Processing withdrawals
Maintaining margin collateral
11.3. Deposit and Withdrawal Methods
We offer multiple secure funding options, including bank transfers, credit/debit cards, and approved e-wallets. We may impose limits or request verification documents for certain transactions.
11.4. Third-Party Payments
Deposits or withdrawals to/from third-party accounts are strictly prohibited. You may only fund and withdraw using accounts in your own legal name.
12. Copy Trading and Third-Party Signals (if applicable)
Note: Include this clause if your platform supports copy trading or integration with third-party tools.
12.1. Copy Trading Services
Primora Trading may offer copy trading functionality, allowing users to replicate trades from signal providers or strategy managers. While we facilitate this feature, we do not endorse or guarantee the performance of any third-party provider.
12.2. Risk Disclaimer
You acknowledge that:
- Past performance is not indicative of future results
- You remain solely responsible for any losses incurred
- We do not manage your portfolio or provide investment advice
12.3. Consent and Monitoring
By using copy trading tools, you agree to automatically mirror the trading activity of selected providers until you manually deactivate the feature. You must monitor your account regularly.
12.4. Termination or Suspension
We reserve the right to disable copy trading access for users or remove signal providers who violate platform rules, regulatory guidelines, or community standards.
13. Conflicts of Interest
13.1. Potential Conflicts
As a principal broker, Primora Trading may:
- Take the opposite side of a client trade
- Receive compensation from liquidity providers or partners
- Have relationships with affiliates or service providers that introduce clients
We take all reasonable steps to identify and manage potential conflicts of interest fairly and transparently.
13.2. Conflict Management Policy
We maintain a comprehensive Conflicts of Interest Policy, which includes:
- Separation of duties and functions internally
- Transparent disclosure of third-party arrangements
- Avoidance of undue influence in pricing, execution, or client treatment
A summary of this policy is available upon request or in the legal section of our website.
14. Market Abuse and Prohibited Practices
14.1. Prohibited Conduct
You agree not to engage in any form of market abuse, unethical behavior, or manipulation of financial instruments offered by Primora Trading. Prohibited actions include but are not limited to:
- Insider trading (trading based on non-public, material information)
- Price manipulation or distortion
Spamming, excessive order entry, or quote stuffing
Coordinated trading is intended to disrupt market integrity
14.2. Exploitation of Latency or System Errors
You must not exploit system delays, price feed errors, or technical vulnerabilities to gain unfair advantages, commonly referred to as arbitrage abuse or scalping on latency.
14.3. Platform Abuse and Fair Usage
Any behavior that interferes with the normal operation of the platform, overloads system capacity, or circumvents platform rules is strictly prohibited. Violators may be subject to:
- Trade cancellations or reversals
- Account suspension or closure
- Legal and financial liability
14.4. Reporting Suspicious Activity
We reserve the right to report any suspicious activity to regulatory bodies or law enforcement, particularly if it may constitute fraud, money laundering, or market abuse.
15. Suspension, Termination, and Account Restrictions
15.1. Account Suspension
We may suspend your trading account, temporarily or permanently, in the following situations:
- Violation of these Terms and Conditions
- Suspicion of unauthorized activity or security breach
- Regulatory investigations or requests
- Incomplete KYC documentation or unverified identity
15.2. Account Termination by Client
You may request the closure of your account at any time by submitting a formal request to our support team. All open positions must be closed and all fees settled before final closure.
15.3. Account Termination by Primora Trading
We may terminate your account at our discretion with or without notice in the event of:
- Repeated violations
- Use of the platform for illegal activities
- Abusive behavior toward staff or other users
- Dormant accounts exceeding the inactivity threshold
15.4. Dormant Accounts
Accounts with no trading activity for 180 consecutive days may be classified as inactive or dormant. We reserve the right to charge a monthly maintenance fee or archive such accounts. You will be notified in advance.
16. Force Majeure
16.1. Definition
A Force Majeure Event refers to any extraordinary event or circumstance beyond the reasonable control of Primora Trading that prevents or delays the performance of our obligations. These include, but are not limited to:
- Acts of God (natural disasters, pandemics, fires, floods)
- War, terrorism, riots, civil unrest
- Government restrictions or regulatory actions
- Communication, power, or internet failures
- Disruptions in liquidity provider or financial markets
16.2. Consequences
During a Force Majeure Event, we may:
- Suspend access to our platforms
- Cancel or reverse trades affected by pricing or execution errors
Modify trading hours, leverage, or margin requirements
Delay deposits, withdrawals, or account actions
16.3. Liability Limitation
Primora Trading shall not be held liable for any losses or damages resulting from such events. We will take reasonable steps to minimize disruption and resume normal operations promptly.
17. Complaints and Dispute Resolution
17.1. Submitting a Complaint
If you are dissatisfied with our services, you are encouraged to submit a written complaint to our Compliance Department. Your complaint must include:
- Full name and client ID
- Description of the issue
- Relevant transaction IDs (if applicable)
Submit via:
📧 Email: compliance@primoratrading.com 📍 Or through your client portal 17.2. Internal Handling Process
We aim to:
- Acknowledge complaints within 2 business days
- Investigate and respond within 14 business days
- Keep you informed throughout the resolution process
More complex issues may require additional time, in which case you will be notified.
17.3. External Dispute Resolution
If you are not satisfied with the outcome, you may escalate the complaint to:
- An approved external Financial Ombudsman or Dispute Resolution Scheme
- The relevant Financial Services Regulator in your jurisdiction
Details of applicable authorities are available upon request or via our legal page.
18. Amendments to This Agreement
18.1. Right to Amend
Primora Trading reserves the right to amend or update this Agreement at any time, with or without prior notice, to reflect:
- Changes in laws or regulations
- Updates to our services or trading conditions
- Enhancements to platform functionality or security
18.2. Notification of Changes
Significant changes will be communicated via:
- Website announcements
- In-platform notifications
You are responsible for reviewing the latest version of this Agreement. Continued use of our services after the effective date of changes constitutes your acceptance of the revised Terms.
18.3. Archival and Access
Previous versions of this Agreement will be archived and made available upon request for transparency and compliance review.